Error: 'There are other users logged on to this computer. If you uninstall this program while another user is running it the program might not uninstall completely.' when upgrading RSA Authentication Manager 6.0.x license
2 years ago
Originally Published: 2006-02-13
Article Number
000056752
Applies To
RSA Authentication Manager 6.0
RSA Authentication Manager 6.0.2
Microsoft Windows Server 2003
Issue
Error: "There are other users logged on to this computer. If you uninstall this program while another user is running it, the program might not uninstall completely." when upgrading RSA Authentication Manager 6.0.x license
License upgrade is done via Add/Remove in Control Panel. When clicking on "Change/Remove", the following error appears:

"There are other users logged on to this computer. If you uninstall this program while another user is running it, the program might not uninstall completely."
Cause
License upgrade being carried out via Remote Desktop Connection to the RSA Authentication Manager server machine.