Vocent automated password reset system does not answer call
Originally Published: 2006-08-29
Article Number
Applies To
Password reset
Issue
User tries to reset their password and does NOT hear a female voice say "Welcome to the Password Reset system"
Cause
Resolution
a. If unable to stop/start service, then skip to step c (reboot)
b. Wait 3 minutes after starting the VoamServer service; call the server and see if it now answers
c. If customers are NOT Washington Mutual, Getronics, National Semiconductor AND there is still no answer, reboot the Vocent server
NOTE: Rebooting can cause problems for the listed customers such as PBX disabling ports - use this option as a last resort
d. After the server boots up, wait 3 minutes after the VOAM Service has started; then call the server and see if it now answers
2. Check status of the PBX lines which connect to the Vocent system. The ports on the PBX may have become disabled. A PBX tech can re-enable them.
To hear an example of the voice, dial +1 240 632 6001
Related Articles
RSA Authentication Manager 8.4 Administrator's Guide Number of Views Error "Unable to resolve trusted user because multiple matching trusted users exist" on RSA Authentication Manager 8.x for… Number of Views In RSA Identity Governance and Lifecycle, the Vaild Reply Answers are not displayed in the Approval Request email. Number of Views RSA Governance & Lifecycle 7.5.2 Administrator's Guide Number of Views Resetting Password for LDAP Directory Server User in the Cloud Console Fails With Error “Unable to reset password! Please … Number of Views
Trending Articles
RSA Authentication Manager Upgrade Process Download RSA SecurID Access Cloud User Event audit logs using Cloud Administration REST API CLU RSA Authentication Manager Patch Updates How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
