Entering login credentials into Entitlement Manager (admingui) returns a 500 internal server error
2 years ago
Originally Published: 2007-03-08
Article Number
000046247
Applies To
BEA WebLogic CR238074
RSA Access Manager 6.1
BEA WebLogic 9.0

Issue
Entering login credentials into Entitlement Manager (admingui) returns a 500 internal server error

Error 500--Internal Server Error
weblogic.servlet.jsp.CompilationException: Failed to compile JSP /Home.jsp
Home.jsp:2:18: Error in "C:\Program Files\RSA\ClearTrust Servers 6.0\webapps\admingui\_admin\pageInclude\CTCommon.jspf" at line 22: The include file was not found.

<%@ include file="_admin/pageInclude/CTCommon.jspf"%>

                 ^--------------------------------^

        at weblogic.servlet.jsp.JavelinxJSPStub.compilePage(JavelinxJSPStub.java:292)
        at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:200)
        at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:164)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:224)
        at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:383)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:298)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:165)
        at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:504)
        at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:245)
        at weblogic.servlet.jsp.PageContextImpl.forward(PageContextImpl.java:148)
        at jsp_servlet.__login._jspService(__login.java:496)
        at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
        at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:214)
        at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:120)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:272)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:165)
        at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3022)
        at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
        at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
        at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:1925)
        at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1848)
        at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1288)
        at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
        at weblogic.work.ExecuteThread.run(ExecuteThread.java:179)

 


Resolution
A patch must be installed in WebLogic or upgrade the WebLogic server to 9.1 or later which contains the fix. Refer to CR238074 when contacting Oracle to obtain the fix.