Error 'unable to contact any servers'
Originally Published: 2008-05-09
Last Modified: 2023-09-25
Article Number
000046789
Applies To
RSA Key Manager 2.1.1
Issue
org.apache.jasper.JasperException: sirrus.runtime.ServerListException: unable to contact any servers
com.rsa.edge.javax.servlet.ServletException: org.apache.jasper.JasperException: sirrus.runtime.ServerListException: unable to contact any servers
 at com.rsa.edge.javax.servlet.DefaultFilterChain.doFilter(KeyManager:26)
 at com.rsa.keymanager.transport.core.filter.InputSanitizerFilter.doFilter(KeyManager:46)
 at com.rsa.keymanager.transport.core.filter.DefaultFilterAdaptor.a(KeyManager:44)
 at com.rsa.keymanager.transport.core.filter.DefaultFilterAdaptor.filter(KeyManager:34)
 at com.rsa.keymanager.transport.core.filter.EdgifierFilter.doFilter(KeyManager:21)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
 at com.rsa.edge.javax.servlet.DefaultFilterChain.doFilter(KeyManager:19)
 at com.rsa.keymanager.bf.doInTransaction(KeyManager:17)
 at com.rsa.keymanager.database.connection.core.transaction.DefaultTransactionManager.execute(KeyManager:12)
 at com.rsa.keymanager.transport.core.filter.TransactionFilter.doFilter(KeyManager:15)
 at com.rsa.keymanager.transport.core.filter.DefaultFilterAdaptor.a(KeyManager:44)
 at com.rsa.keymanager.transport.core.filter.DefaultFilterAdaptor.filter(KeyManager:34)
 at com.rsa.keymanager.transport.core.filter.EdgifierFilter.doFilter(KeyManager:21)
...
Cause
Access Manager server is not reachable
Resolution
If you Key Manager Server is configured to use Access Manager for authentication of the KMS Administrator, make sure that the Access Manager Server (the Dispatcher) is reachable.

You can see which Dispatcher KMS is pointing to by looking at the accessManager.properties, located in the same folder as keyManagerServer.properties and softwareMasterKey.properties.
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