Bootstrapping can fail if Symantec Antivirus is installed on Enterprise or Site Coordinator (Named Pipe Error)
Originally Published: 2008-06-12
Article Number
Applies To
RSA DLP Site Coordinator
Symantec Antivirus
Issue
Bootstrapping of agents from Site Coordinator machine will fail for all scan groups belonging to that Site Coordinator having Symantec antivirus. Boostrapping of all Site Coordinator agent from Enterprise Coordinator(having Symantec antivirus) will fail. Error in log will show "Error: Failed to connect Failed to Establish Named Pipe to [hostname]" or "Win32 Error: (231). All pipe instances are busy"
Resolution
In this case, the log output will display an error similar to:
"Error: Failed to connect Failed to Establish Named Pipe to [hostname]"
Workaround: Follow the steps below on the machine(s) hosting the Enterprise Coordinator and Site Coordinator(s) from which the bootstrapping occurs. No action needs to be taken on the target machine.
a. Open Symantec Client Security.
b. Select Configure > File System Autoprotect > Disable Networking scanning options.
c. Click OK to save the changes.
Example of log below that is also a name pipe issue "Symantec 10.0.2.2002" This version will not have the check box to disable networking scanning options. Would need to disable the Symantec on the EC/SC to scan
Win32 Error: (231). All pipe instances are busy
Related Articles
HTML Tags Embedded in Client Web Requests in cross site scripting Number of Views Potential cross-site request forgery (CSRF) attack thwarted found in pi_webserver.log - RSA enVision Number of Views DSA-2019-190: RSA Authentication Manager Cross-Site Request Forgery CSRF Vulnerability Number of Views RSA Authentication Agent 8.0 for Web for IIS on SharePoint web site only works with local browser, redirect loop from othe… Number of Views Error while accessingthe IWA connector site http : error system.web/identity@impersonate is set to true. ADP turned off. Number of Views
Trending Articles
RSA Authentication Manager Upgrade Process How to Update the Root (Server) and Client Certificates in RSA Identity Governance & Lifecycle RSA Authenticator 6.2.2 for Windows Administrator Guide RSA SecurID software token .sdtid file fails to import into RSA SecurID Software Token 5.0 for Windows RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
