Admin user always redirected to Access Manager login page
Originally Published: 2008-08-13
Last Modified: 2023-10-06
Article Number
Applies To
Issue
Access Manager login page loops
Unable to log in to Key Manager Appliance Admin console
Cause
Resolution
As an example, if you configured your RKM appliance to be called "rkm.rsa.com", type https://rkm.rsa.com/KMS in your browser. Do not use https://rkm/KMS/ or https://10.10.1.2/KMS (where 10.10.1.2 is IP address of the appliance).
The reason for that is that both the Admin and Operation console uses Access Manager to authorize access. Access Manager uses cookies and the value it sets in its cookie must match both its internal configuration (which was set at installation) and the address you typed in your browser.
If you are unsure of what to provide, log in to your RKM Appliance using SSH, and once logged in as root, type "hostname". The value returned should be the server name you provide in your browser.
Related Articles
Can't log in to the administration console and keep getting the login page Number of Views Announcement: End of Primary Support for RSA Authentication Agents for Microsoft IIS and Apache Number of Views Change Requests cancelled by Escalation Workflows progress to Fulfillment instead of getting cancelled in RSA Identity Gov… Number of Views ID Plus Overview Number of Views RSA Announces the End of Support for RSA SecurID Authenticate for Windows 10 on Windows 10 Mobile Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Troubleshooting AFX Connector issues in RSA Identity Governance & Lifecycle Authentication Manager Security Console and Operations Console Inaccessible After Certificate Update How to Forward RSA Authentication Manager 8.4 or Later Logs to Multiple Syslog Servers Using rsyslog RSA Authentication Manager 8.9 Patches and Hotfixes Readme
Don't see what you're looking for?
