Access Manager 6.1 self service console throws connection exception 'Severe: exception sending context initialized listener....'
Originally Published: 2009-11-30
Article Number
Applies To
Access Manager 6.1
RSA User Self Service Console
Issue
Tomcat logs contain the following exception:
SEVERE: Exception sending context initialized event to listener instance of class sirrus.selfservice.common.listeners.SelfServiceContextListener
sirrus.selfservice.common.exception.ClearTrustFatalError: COMMON_FAILED_ADMINAPI_CONNECTION
404 error page when trying to access the self service console
Cause
com.rsa.axm.selfservice.adapi.user_id and com.rsa.axm.selfservice.adapi.user_password
The encrypted value for parameter com.rsa.axm.selfservice.adapi.user_password correspond to an expired password
Resolution
To encrypt values for selfservice.conf:
See install guide section "Configuring the Access Manager User Self-Service Console" -> "Running the EncryptUtil Tool"
Notes
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