If the eserver drops a connection to the selfservice console the selfservice console does not attempt to reestablish a new connection
Originally Published: 2011-08-29
Article Number
Applies To
Issue
Whenever there is an interruption in the eserver connection to the self service console, the eserver does not attempt to establish a new connection
Cause
Resolution
This is a defect in the selfservice.war file, and is corrected in AxM hotfix 6.1.3.14 or higher. Do to a change in the way jar files are signed you must first be on hotfix 6.1.3.4 or higher to install hotfix 6.1.3.14.
To obtain this hotfix, please contact RSA AxM support, and request hotfix 6.1.3.14 (or the latest selfservice.war hotfix, as all hofixes for each component are cumulative)
Related Articles
Failed RSA SecurID Authenticate tokencode authentication attempt to RSA SecurID Authentication Manager causes two failures… Number of Views Test connector settings of an Active Directory LDAP AFX Connector configured to use SSL over port 636 fails with 'Failed c… Number of Views Active Directory AFX Connector Add Account to Group capability fails with 'No Such Attribute' error in RSA Identity Govern… Number of Views RSA Authentication Manager 8.2 SP1 RADIUS Reference Guide Number of Views RSA Authentication Manager 8.3 RADIUS Reference Guide Number of Views
Trending Articles
How to recover the Application and AFX after an unexpected database failure in RSA Identity Governance & Lifecycle Troubleshooting AFX Connector issues in RSA Identity Governance & Lifecycle RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Release Notes for RSA Authentication Manager 8.8 RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
