How to clear next tokencode mode when the agent hosts the user is using is single transaction.
2 years ago
Originally Published: 2001-10-03
Article Number
000044620
Applies To
RSA ACE/Server
Issue
How to clear next tokencode mode when the agent hosts the user is using is single transaction.
Users connect via a device that does not support "Next Tokencode" Mode
"Next Tokencode On" in ACE/Server log
Resolution
Have users or administrators use the NT ACE/Agent Test Authentication in order to get out of "Next Tokencode" Mode by typing in the user's username then their passcode and when it prompts for "Next Tokencode" type in the next code on the token itself without the pin.