Error: 'Not acting server for this agent' appears in RSA ACE/Server activity log when SecurID authentication is tried (if RSA ACE/Agent is installed on any client machine e.g. web servers Windows or UNIX Agents)
Originally Published: 2001-10-16
Last Modified: 2023-10-06
Article Number
Applies To
RSA ACE/Server 5.0.1 (no longer supported as of 8-15-2004)
RSA ACE/Agent
Local test authentication works correctly
Issue
Added Check Point firewall as Agent host, generated configuration file, and copied file to firewall
Cause
Resolution
a. On UNIX ACE/Server:
cd ace/prog
./sdrepmgmt list | more
Verify the hostname of the primary server in replica table.
Compare the primary server name in ./sdinfo acting master server field.
If the name does not match, edit the etc/hosts file. Add the hostname identical to the name in replica table.
Run ./sdsetup -config
Stop and Start the ACE/Server
Run ./sdinfo | more
Verify the name is matching with the hostname in replica table
b. On NT ACE/Server:
Start -->run -->cmd -->cd \ace\prog
sdrepmgmt list | more
Verify the hostname of the primary server.
Compare the primary server name in ACE/Server configuration Management in the acting master server field.
If the name does not match, edit the Winnt/system32/drivers/etc/hosts file.
Add the IP address and hostname identical to the name in replica table.
Edit the ACE/Server Configuration Management.
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