Why are there N/A's seen in BackOffice Cases Transactions and Reports?
2 years ago
Originally Published: 2014-05-08
Article Number
000051059
Applies To
The SOAP Message contains the information that is passed to the RSA, so if an N/A appears, this means that it was not provided in the SOAP Message.

Issue
Answer: Why are there N/A's seen in BackOffice Cases, Transactions and Reports?

Resolution
The customer needs to consult with their organization's development team to investigate if a particular feature(s) have been enabled and if it is being collected and sent in the SOAP Message