Drop down menus display extra characters in Console after upgrading to AM 8.1
2 years ago
Originally Published: 2014-05-14
Article Number
000047783
Applies To
RSA Authentiocation Manager 8.1
Issue
Drop down menus display extra characters in Console after upgrading to AM 8.1
Customer has upgraded from AM 8.0 patch 7 to AM 8.1.
After the upgrade all drop down menus in Security Console and Operations Console have extra characters.
Drop down menu looks like this:
AM.ListAuthnToken.pageHeaderTab.headerText
AM.ListAuthnToken.RSAConsoleTab.label.Assigned
AM.ListAuthnToken.RSAConsoleTab.label.Unassigned
AM.ListAuthnToken.tiles.introText.assigned
AM.ListAuthnToken.RSAConsoleTab.label.Unassigned
List tokens ? Select all assigned tokens:
AM.ListAuthnToken.column.SerialNumber
AM.ListAuthnToken.column.TokenType
AM.ListAuthnToken.column.algorithm AM.ListAuthnToken.column.AssignedTo
000021318438
AM.Token.Type.KeyFob AM.rsaLabelValue.issueTokenJobs.securIDTokenAlgorithm.01 kawawla
000021318648
AM.Token.Type.KeyFob AM.rsaLabelValue.issueTokenJobs.securIDTokenAlgorithm.01 garrpnb
000023746147
AM.Token.Type.KeyFob AM.rsaLabelValue.issueTokenJobs.securIDTokenAlgorithm.01 nylahfh
000023746190
AM.Token.Type.KeyFob AM.rsaLabelValue.issueTokenJobs.securIDTokenAlgorithm.01 dstaggs
Resolution

Verify the md5checksum value of below files: opt/rsa/am/utils/resources/am-i18n-resources-8.1.0.0.0-full.jar
/opt/rsa/am/components/compile/com.rsa.am/console-ims/8.1.0.0.0/console-ims-8.1.0.0.0.war

cksum /opt/rsa/am/utils/resources/am-i18n-resources-8.1.0.0.0-full.jar
2185593936 1557209 /opt/rsa/am/utils/resources/am-i18n-resources-8.1.0.0.0-full.jar
cksum /opt/rsa/am/components/compile/com.rsa.am/console-ims/8.1.0.0.0/console-ims-8.1.0.0.0.war
2069483420 15148614 /opt/rsa/am/components/compile/com.rsa.am/console-ims/8.1.0.0.0/console-ims-8.1.0.0.0.war


1. Stop all RSA services
/opt/rsa/am/server/rsaserv stop
2. Delete cache from the followingblocations:

rm -rf /opt/rsa/am/server/servers/AdminServer/tmp/
 rm -rf /opt/rsa/am/server/servers/AdminServer/cache/
 rm -rf /opt/rsa/am/server/servers/AdminServer/stage/
 rm -rf /opt/rsa/am/server/servers/biztier/tmp/
 rm -rf /opt/rsa/am/server/servers/biztier/cache/
 rm -rf /opt/rsa/am/server/servers/biztier/stage/
 rm -rf /opt/rsa/am/server/servers/console/tmp/
 rm -rf /opt/rsa/am/server/servers/console/cache/
 rm -rf /opt/rsa/am/server/servers/console/stage/
 rm -rf /opt/rsa/am/server/servers/radiusoc/tmp/
 rm -rf /opt/rsa/am/server/servers/radiusoc/cache/

4. Start RSA services

/opt/rsa/am/server/rsaserv start