how to transfer the existing id from my old phone app to the new phone app

[KimLangman]

I have the RSA secure ID app on my phone which I initialized fine and used successfully several times. But I had to get a new phone and I don't know how to transfer the existing id from my old phone app to the app on the new phone.  

[EricaChalfin · Accepted solution]

Kim Langman‌,

You will need to download the RSA SecurID Software Token app for your new device.  Once it's installed, please either contact your RSA system administrator or, if enabled, go to your company's RSA Self-Service Console to request a new token.  Either a file, link or QR code will be presented to you for you to import the new token into your device.  Depending on your system's configuration, your current PIN will be associated to the new token.

Regards,

Erica