This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
  • RSA.com
  • Home
  • Advisories
    • SecurID
    • SecurID Governance & Lifecycle
  • Documentation
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Cloud Authentication Service
      • Hardware Appliance
        Component Updates
      • Hardware Tokens
      • Integrations
      • SecurID App
      • SecurID Authenticator for macOS
      • SecurID SDK
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
    • Technology Partners
  • Downloads
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Cloud Authentication Service
      • Hardware Appliance
        Component Updates
      • Hardware Tokens
      • Integrations
      • SecurID Authenticator for macOS
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
  • Community
    • SecurID
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
    • SecurID Governance & Lifecycle
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
  • Support
    • Case Portal
      • Create New Case
      • View My Cases
      • View My Team's Cases
    • Community Support
      • Getting Started
      • News & Announcements
      • Ideas & Suggestions
      • Community Support Articles
      • Community Support Forum
    • Product Life Cycle
    • Support Information
    • General Security Advisories
  • Education
    • Blog
    • Browse Courses
      • SecurID
      • SecurID Governance & Lifecycle
    • Certification Program
    • New Product Readiness
    • Student Resources
Sign In Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements

SecurID® Discussions

Browse the SecurID discussion board to get product help and collaborate with other SecurID users.
  • SecurID Community
  • :
  • Products
  • :
  • SecurID
  • :
  • Discussions
  • :
  • RSA SecurID 4.2.1 fails to launch on Macs
  • Options
    • Subscribe to RSS Feed
    • Mark Topic as New
    • Mark Topic as Read
    • Float this Topic for Current User
    • Bookmark
    • Subscribe
    • Mute
    • Printer Friendly Page
alexandersen
alexandersen New Contributor
New Contributor
‎2021-08-24 03:09 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

RSA SecurID 4.2.1 fails to launch on Macs

Jump to solution

Starting this morning, RSA SecurID 4.2.1 is failing to launch on several Macs (Big Sur and other versions).
The error dialog shown reads "Error loading the application. Contact your administrator"

While launching the application the system logs show the following message:
SecurID "Trust evaluate failure: [ca1 BlackListedLeaf]"

Is this just me or are we all experiencing this problem?

15 Likes
Share
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
1 Solution

Accepted Solutions
rsalinkadmin
Administrator rsalinkadmin Administrator
Administrator
‎2021-08-24 12:00 PM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

This is a known issue and is being actively investigated by the SecurID team. When a Solution is available it will be posted on the Advisory. More details can be found in this advisory.

We apologize for the inconvenience and thank you for your patience as we work to resolve this issue as quickly as possible.

View solution in original post

2 Likes
Share
Reply
55 Replies
KK1
KK1 Beginner
Beginner
‎2021-08-24 04:45 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

Same to my Mac (version is Big Sur 11.5.2). It failed to launch RSA securID starting today,

Same error message  "Error loading the application. Contact your administrator".

I've spent time on uninstalling/installing it but still failed launch it.   

 

 

5 Likes
Share
Reply
axx007
axx007 New Contributor
New Contributor
‎2021-08-24 05:55 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

I have the same issue since this morning. Indeed it seems that the RSA security certificate has been blacklisted by Apple.  Reinstalling will not work. 

Update: In fact this is impacting all MacOS users in my company that use RSA SecurID.

5 Likes
Share
Reply
VladimirVlasov
VladimirVlasov Contributor
Contributor
‎2021-08-24 06:37 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

Is there a workaround to avoid this error? I mean could we somehow remove the certificate from our macs? Or is it something that Apple needs to do on their servers?

1 Like
Share
Reply
alexandersen
alexandersen New Contributor
New Contributor
In response to VladimirVlasov
‎2021-08-24 06:47 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

There does not appear to be a workaround at this point.

Most likely the certificate, or a CA certificate of the certificate, used by RSA to sign the application has been blacklisted by Apple for some reason. Either Apple needs to remove the blacklist entry or RSA will need to build a new version of the App signed with a different certificate.

3 Likes
Share
Reply
erkulas
erkulas Explorer
Explorer
‎2021-08-24 07:41 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

Same problem here for at least 2 persons (me running Catalina and another running Big Sur, OS updates done). Console confirms it is "Trust evaluate failure: [ca1 BlackListedLeaf]" . Is it somehow possible to disable ALL validation for application in MacOS ( Gatekeeper )?

"sudo spctl --add /Applications/SecurID.app/Contents/MacOS/SecurID" is not helping .

Also "codesign -v --verbose=4 /Applications/SecurID.app/Contents/MacOS/SecurID" says:
---
/Applications/SecurID.app/Contents/MacOS/SecurID: valid on disk
/Applications/SecurID.app/Contents/MacOS/SecurID: satisfies its Designated Requirement
---

So it seems the immediate certificate for SecurID seems to be in order. Maybe some of the dynamic libraries it uses are blacklisted?

1 Like
Share
Reply
HansMontana
HansMontana New Contributor
New Contributor
‎2021-08-24 07:57 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

I am also affected. At first I thought it was a recent Big Sur update. macOS 11.5.2, SecurID 4.2.1.

2 Likes
Share
Reply
Alfonso
Alfonso New Contributor
New Contributor
‎2021-08-24 08:03 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

Same to me...

@erkulas wrote:

So it seems the immediate certificate for SecurID seems to be in order. Maybe some of the dynamic libraries it uses are blacklisted?

I've just checked Activity Monitor and which files are opened by SecurID. 

cwd
/
txt
/Applications/SecurID.app/Contents/MacOS/SecurID
txt
/Library/Frameworks/stauto32.framework/Versions/4/Frameworks/QtCore.framework/Versions/5/QtCore
txt
/Library/Frameworks/stauto32.framework/Versions/4/Frameworks/QtGui.framework/Versions/5/QtGui
txt
/Library/Frameworks/stauto32.framework/Versions/4/Frameworks/QtWidgets.framework/Versions/5/QtWidgets
txt
/Library/Preferences/Logging/.plist-cache.9DDurKP4
txt
/usr/share/icu/icudt64l.dat
txt
/usr/lib/dyld
0
/dev/null
1
/dev/null
2
/dev/null

 

1 Like
Share
Reply
VladimirVlasov
VladimirVlasov Contributor
Contributor
‎2021-08-24 08:23 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

codesign -d --verbose=4 /Library/Frameworks/stauto32.framework/Versions/4/Frameworks/QtCore.framework/Versions/5/QtCore
/Library/Frameworks/stauto32.framework/Versions/4/Frameworks/QtCore.framework/Versions/5/QtCore: code object is not signed at all

codesign -d --verbose=4 /Library/Frameworks/stauto32.framework/Versions/4/Frameworks/QtGui.framework/Versions/5/QtGui
/Library/Frameworks/stauto32.framework/Versions/4/Frameworks/QtGui.framework/Versions/5/QtGui: code object is not signed at all

codesign -d --verbose=4 /Library/Frameworks/stauto32.framework/Versions/4/Frameworks/QtWidgets.framework/Versions/5/QtWidgets
/Library/Frameworks/stauto32.framework/Versions/4/Frameworks/QtWidgets.framework/Versions/5/QtWidgets: code object is not signed at all

Is it ok that these frameworks are not signed?

1 Like
Share
Reply
sg
sg New Contributor
New Contributor
‎2021-08-24 08:35 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Jump to solution

I have the same issue - 4.2.1 and Big Sur 11.5

1 Like
Share
Reply
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 6
  • Next »
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 6
  • Next »
Powered by Khoros
  • Blog
  • Events
  • Discussions
  • Idea Exchange
  • Knowledge Base
  • Case Portal
  • Community Support
  • Product Life Cycle
  • Support Information
  • Customer Success
  • About the Community
  • Terms & Conditions
  • Privacy Statement
  • Provide Feedback
  • Employee Login
© 2022 RSA Security LLC or its affiliates. All rights reserved.