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BradHuyser
BradHuyser Beginner
Beginner
‎2018-06-19 09:54 AM
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securid is offscreen

the SecurID window got moved off screen when switching display configurations.  Now it is not visible on any screen in any display configuration, but it can be seen on the task bar.  How do I move this window back to the main display?  I have Windows 10 and I have cascaded, tiled, stacked, alt-spaced, changed resolution, right-clicked, and searched the AppData directory for any window location information. Any help would be appreciated.  Thanks

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EdwardDavis
Employee EdwardDavis
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‎2018-06-19 10:14 AM
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You may need a video driver update.

 

To unstick it...Try this: open display settings and toggle between defaults, or single monitor, or try

various display options. One of them should get the app to display again. 

 

 

Try this workaround which works for me with a Windows 10 system.

Go to "Customize your display".
Change the "Multiple displays" setting
from "Extend these displays" to "Duplicate these displays".
Windows yanks the window back to the main display.
Then reverse the display setting
when you once again have a second display.

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BradHuyser
BradHuyser Beginner
Beginner
In response to EdwardDavis
‎2018-06-19 10:22 AM
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I was able to get my SecurID window back.  I was trying different display options and I tried switching the orientation from landscape to portrait.  It switched and then I could see the SecurID window before Windows reverted back to the normal display.  When it switched back, it bumped the SecureID window up into the display where I could grab it.  Thank you for your help!

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BrianFitzgerald
BrianFitzgerald Beginner
Beginner
‎2018-07-30 08:45 AM
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In regedit, go to:

HKEY_CURRENT_USER\Software\RSA\Software Token\Desktop

Check

LastXPosition

LastYPosition

 

Look for an extreme value, like 4294967295.

Change it to a low number, such as 100.

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ManuelMariano2
Employee ManuelMariano2
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In response to BrianFitzgerald
‎2019-05-01 05:50 PM
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Thanks! The registry change worked for me.

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VladimirZugic
VladimirZugic Beginner
Beginner
In response to BrianFitzgerald
‎2020-08-19 06:45 AM
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Saved me! Tnx a lot!

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