SecurID® Governance & Lifecycle Knowledge Base
Find answers to your questions and identify resolutions for known issues with knowledge base articles written by SecurID Governance & Lifecycle experts.
Article Number
000037602
Applies To
RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.x
RSA Version/Condition: 7.x
Issue
A user is unable to see their review items. When they attempt to view the items, the review item list is empty. There is nothing but blank space under the table headers. The items are visible and show as assigned to this user when viewed from an Administrative account. Other users are able to see their review items just fine.
EXAMPLE
A user named Rock Lobster has seven review items as seen when logged in as AveksaAdmin:
Image description
When user Rock Lobster logs in, no review items are visible:
Image description
EXAMPLE
A user named Rock Lobster has seven review items as seen when logged in as AveksaAdmin:
Image descriptionWhen user Rock Lobster logs in, no review items are visible:
Image descriptionCause
There is a corruption in the User Interface settings for that user.
Resolution
To resolve this issue, please follow the resolution steps in the knowledge-base article entitled 000035133 - An individual user's Monitoring page is not loading in the RSA Identity Governance & Lifecycle user interface.
In this article
