Changes to Forms in Workflow Approval and Activity Nodes require an application restart to take effect in RSA Identity Governance & Lifecycle

[#1]

Article Number

000039242

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
 

Issue

When making a modification to a FORM in a Workflow Approval or Activity node, the change does not take effect until after the RSA Identity Governance & Lifecycle is restarted. The changes are saved but the requestor does not see the changes until after the restart. 

In the user interface go to Requests > Workflows > Request/Approval/Fulfillment/Escalation tab > Approval/Activity node > FORM (right-side column).
 

Cause

This is a known issue reported in engineering ticket ACM-95657.
 

Resolution

This issue is resolved in the following RSA Identity Governance & Lifecycle patch levels: 

• RSA Identity Governance & Lifecycle 7.1.0 P09
• RSA Identity Governance & Lifecycle 7.1.1 P04

Workaround

The workaround is to restart the RSA Identity Governance & Lifecycle application:  As the oracle user, run:

acm restart

Notes

See related RSA Knowledge Base Article 000037435 -- Changes to JSP files require an application restart to take effect in RSA Identity Governance & Lifecycle.