Downloading the Client Keystore for the AFX Server results in an HTTP 404 error in RSA Identity Governance & Lifecycle

[#1]

Article Number

000030128

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: All
 

Issue

When downloading the Client Keystore for the AFX Server from the user interface in RSA Identity Governance & Lifecycle (AFX > Servers > {Server name} > Download Keystore button), an HTTP 404 error occurs, the Keystore is unable to be downloaded, and the AFX Server will not start.
 

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A subsequent attempt to download the AFX Server Archive results in a 0-byte archive file.
 

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Cause

There is a problem with the Client Certificate stored in the database.
 

Resolution

Regenerate the Client Certificate.

1. In the user interface go to AFX > Servers > {Server name} > Change Certificate button.

 

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2. Once the Client Certificate has been changed, the download of the Client Keystore completes without error and the AFX Server Archive will download successfully.
 

IMPORTANT:  If you use remote collection agent(s), the new client certificate must be downloaded for each agent.