Review email defined with the Review URL {$reviewDetailURL} shows no review items to be monitored in RSA Identity Governance & Lifecycle

[#1]

Article Number

000031699

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.x, 7.0.x, 7.1.x, 7.2.x
 

Issue

When a Review Definition email is defined with the Review URL which maps to the {$reviewDetailURL} variable and sent to the review monitors, no review items are listed to be monitored.
 

Cause

The {$reviewDetailURL} variable links to directly assigned resources in the review. Since monitors have no directly assigned items, the table will be empty. 
 

Resolution

Use the Review Result URL which maps to the variable {$reviewReportDetailURL} instead. Monitors have access to this URL. 

Review email template variables are documented on in Appendix C of the RSA Identity Governance & Lifecycle 7.2 Administrator's Guide, pages 263-264.
 

Notes