The Cancel Pending Requests button on the Pending Submissions page is disabled in RSA Identity Governance & Lifecycle

[#1]

Article Number

000039058

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
 

Issue

The Cancel Pending Requests button under Requests > Pending Submissions is disabled preventing Requests from being cancelled.
 

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This button is disabled regardless of the number of requests in the list and what boxes may be checked or unchecked.
 

Cause

This is a known issue reported in engineering ticket ACM-103539.
 

Resolution

This issue is resolved in the following RSA Identity Governance & Lifecycle patches:

• RSA Identity Governance & Lifecycle 7.1.1 P07
• RSA Identity Governance & Lifecycle 7.2.0 P02

Workaround

Open the individual request or requests to be cancelled and use the Cancel button to cancel the request.
 

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