'The Oracle version 12.1.0.2 is not supported' message is displayed when using a remote Oracle database and version 6.9.1 of RSA Identity Governance & Lifecycle

[#1]

Article Number

000031135

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.1
Platform (DB): Remote Oracle 12.1.0.2
 

Issue

The following message is displayed in the user interface (Admin > System > Diagnostics) under Initialization Warnings:

The Oracle version 12.1.0.2 is not supported. The supported versions are 11.2.0.2, 11.2.0.3, 11.2.0.4, 12.1.0.1.

Image description

The same warning message is logged to the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log) during startup:

08/04/2015 20:10:29.685 INFO  (main) [com.aveksa.migration.jdbctool.CheckDatabase] 
Oracle version:    12.1.0.2
08/04/2015 20:10:29.688 WARN  (main) [com.aveksa.migration.jdbctool.CheckDatabase] 
The Oracle version 12.1.0.2 is not supported. The supported versions are 11.2.0.2, 
11.2.0.3, 11.2.0.4, 12.1.0.1.

Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment, if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
 

Cause

This is a known issue reported in engineering ticket ACM-56550.

The startup code incorrectly flags the version as unsupported for remote databases.
 

Resolution

As per the RSA IMG 6.9.1 Platform Support Matrix, Oracle 12.1.0.2 is supported for use with RSA Identity Governance & Lifecycle 6.9.1. The warning messages may safely be ignored.

The warning messages will be suppressed in future releases of RSA Identity Governance & Lifecycle.