!!!Unexpected identifier!!! displayed in Request Form field that originates from an Account Template in RSA Identity Governance & Lifecycle

[#1]

Article Number

000039129

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.x, 7.1.0, 7.1.1
 

Issue

When filling out a Request Form based on an Account Template, the Request Form field shows the following error instead of the expected value:
 

!!!Unexpected identifier!!!

The following example illustrates this behavior:
 

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Cause

This is a known issue reported in engineering ticket ACM-90293.

This issue occurs if one of the fields of the Account Template has a value containing a space (i.e. Account Name rather than AccountName).
 

Resolution

This issue is resolved in RSA Identity Governance & Lifecycle 7.1.1 P01. 

The fix is to disallow special characters other than '_' and '$' in Account Template attribute names.
 

Workaround

Replace the error message with the value needed to complete the request.

For example, for a user named Cherry Blossom, change:
 

FROM:

!!!Unexpected identifier!!!

TO: 

blossomc
 

and then complete the remaining form fields and submit the request.

 

Notes

See related RSA Knowledge Base Article 000039050 -- Special characters other than '_' and '$' are not allowed for Variables in Account Template Fields in RSA Identity Governance & Lifecycle.