When using Google Chrome browser, unable to fully load workflows in RSA Identity Governance & Lifecycle

[#1]

Article Number

000037414

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0, 7.1.1
Browser: Google Chrome
 

Issue

When using Google Chrome on a Windows 10 system, some workflows do not fully load into the browser. The contents of the workflow (nodes and transitions) might look OK but the left and/or right-side might have missing or merged data. For example, the left-hand side of the workflow might look like this:
 

Image description

The right-hand side of the workflow might look like this:

Image description

When loading the workflow into a Microsoft Edge browser, the workflow loads completely. This is only a problem using Google Chrome and only when loading some workflows.

Cause

This is caused by a race condition in the code.

This is a known issue reported in engineering ticket ACM-94077.

Resolution

This issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels: 

• RSA Identity Governance & Lifecycle 7.0.2 P12
• RSA Identity Governance & Lifecycle 7.1.0 P06
• RSA Identity Governance & Lifecycle 7.1.1

Workaround

The Microsoft Edge browser does not have this issue.