Error "Required data is missing from command" while updating notes in RSA Authentication Manager 8.x Token Management Snap-In for MMC

[#1]

Article Number

000039286

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2 SP1, 8.3, 8.4, 8.5

Issue

The RSA Token Management snap-in for Active Directory does not allow administrators to edit the Notes field or choose whether to require a PIN for software tokens that have not yet been distributed.

You can change other Authentication Settings, such as clearing an existing PIN, requiring a PIN change on the next logon, and disabling the token.

The following error is observed and the administrator is unable to update notes field, and also choose user authentication requirements from RSA Token Management Snap-in (MMC)

Error in updating token details: Required data is missing from command.

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Resolution

Do one of the following:

1. Distribute the software tokens. After the tokens are distributed, you can edit these fields with the RSA Token Management snap-in.
2. Use the Security Console to manage all tokens.