When a Software token is distributed through the AM Prime Self Service Portal, SSP as a QR code, there will a [Done] Button displayed at the bottom of the QR Code for a brief amount of time while the user takes a picture of the QR Code to import the software token via the CTKip URL embedded in the QR Code. But clicking the [Done] button effectively cancels the QR Code.
If you wait after taking the picture of the QR code, the screen will eventually update to say Token Successfully imported, with the Green colored Checkmark and an [OK] button at the bottom.
But if you are quick and click the [Done] button, you will actually CANCEL the token, so that even if it successfully imports into the Device, it will not work, nor will it synchronize.
This only happens if the User is quick enough to click the [Done] Button before the [OK] button displays. However, the [Done] button can be hidden to prevent this problem from occurring.
1. Edit the SSPStripesResources_en_US.properties file on the SSP servers 2. change "Done" to "Cancel" so that the [Done] button in the QR Code pop-up displays as [Cancel]
Please ensure the following has been configured in the SSP SSPStripesResources_en_US.properties file in \RSA\primekit\Configs\ssp\Config\files