Removed Support for Requesting a Cloud Authentication Service Account Through the Security Console

[#1]

Article Number

000039937

Applies To

RSA Product Set: SecurID, SecurID Access

RSA Product/Service Type: Authentication Manager 

RSA Version/Condition: 8.5.x, 8.6, 8.6.1

Issue

RSA no longer supports requesting a Cloud Authentication Service account through the Security Console through the "request an account"  link that is found on the bottom-right corner of the home page of the security console. 

Image description


If you try to request an account, your patch level determines the error message that you receive.

Resolution

You can continue to use your existing Cloud Authentication Service accounts. If you need a new Cloud Authentication Service account, call SecurID Sales at 1 800 995 5095. The Cloud Plus and Cloud Premier plans support a hybrid on-premise deployment that includes RSA Authentication Manager.

Notes

 

Authentication Manager 8.6 Patch 1 removes the ability to request a Cloud Authentication Service account through the Security Console.  The Security Console no longer displays the Request an account link on the home page or the Request Account checkbox on the Cloud Authentication Service Configuration page. You can continue to use your existing Cloud Authentication Service accounts.
If you need a new Cloud Authentication Service account, call SecurID Sales at 1 800 995 5095. The Cloud Plus and Cloud Premier plans support a hybrid on-premise deployment that includes RSA Authentication Manager.