Selective authentication with RSA Authentication Agent 8.0 for Web for IIS where challenge groups are not working

[#1]

Article Number

000036301

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: RSA Authentication Agent for Web for IIS
RSA Version/Condition: 8.x

Issue

After setting a group to be challenged or exempted from challenge in the via Control Panel > RSA Authentication Agent, the update to the challenge settings update is not working.

Cause

The RSA Pipe Service needs to be restarted.  Running just an iisreset is not sufficient.

Resolution

Restart both the RSA Pipe Service and RSA Pipe Service32 through services.msc interface:
 

Image description

Workaround

As an alternative to restarting the two pipe services, you can reboot the Windows server as whole