Which region is my SecurID Access Cloud Authentication Service tenant in?

[#1]

Article Number

000039957

Applies To

RSA Product Set: SecurID Access
RSA Product/Service Type: Cloud Authentication Service

Issue

There are various regions a Cloud Authentication Service tenant could have been deployed in. At the time of writing this article, these are:

• America's regions:
  • access.securid.com
  • na2.access.securid.com
  • na3.access.securid.com
  • na4.access.securid.com
• EMEA regions:
  • access-eu.securid.com
  • eu2.access-eu.securid.com
• APJ region:
  • access-anz.securid.com

Knowing which region your Cloud Authentication Service tenant is in is needed when checking the Cloud Authentication Service status page, uptime page, and maintenance & service incident notifications.

Prior to the November 2021 release of the Cloud Authentication Service, the Cloud Administration Console was accessed via the URL: https://<CAC URL>/, where the <CAC URL> was set to one of the following regions above depending on which region the tenant was deployed in. This made it obvious which region the tenant is in. The November 2021 release, however, introduced company-specific Cloud Administration Console URLs, making it less obvious which region a tenant is deployed in.

Resolution

To find which region your Cloud Authentication Service tenant is deployed in, log into the Cloud Administration Console and view the blue hyperlink shown next to the "Hello <administrator's name>" text near the top left of the Dashboard page.