What if I need an immediate support?

[YongHyunLee]

Hello.

I need to reset an account and be done now.

I already opened a case, but it delayed.

I called support contact number but I don't know the reason, I couldn't hear any voice.

In this case, if I can't use phone support, what else I can use?

[EricaChalfin · Accepted solution]

YongHyun Lee‌,

If your call did not complete, I'd recommend calling back in to speak with someone.  Alternatively, you can visit the page with information on how to Contact RSA Customer Support.  

I do see that you are currently working with Wendy Huang in our Sydney office to resolve your issue.  From the case notes it looks like she provided you with steps to set up on-demand authentication (ODA) and to  login to the Self-Service Console.

Regards,

Erica