iOS App 4.0 users unable to share the binding ID or Email logs via email from their MDM managed devices

[#1]

Article Number

000040020

Applies To

SecurID App 3.0.2
SecurID App 4.0

Issue

iOS SecurID App 3.0.2 users are no longer able to share the binding ID or Email logs via email from their MDM-managed application.
Error message "You need an email account to share the Binding ID and email logs".

Cause

There is a known iOS issue on managed devices that prevents sharing binding ID.

Workaround

1. iOS EMM users must use the Apple iPhone email client (mail app) to send you the Binding ID.
2. Users can copy the binding ID from the app and then paste it into a new email message to the administrator. 
3. Users may also provide the binding ID to their helpdesk over the phone.