Support

Since its inception, the SecurID Community has used the email address no-reply@mail.community.securid.com or no-reply@community.securid.com to deliver email notifications for community activities, such as new blog posts, knowledge base articles, and anything else to which users have subscribed throughout the website. In an effort to ensure that these notifications are received properly and are not erroneously filtered as spam, the mailer address is now changing to be notification@community-mail.securid.com.  You may need to update any email filtering rules you have configured to leverage this new address.  If you have any questions, please create a post in the Community Support Forum for further assistance. ... View more

Some customers are reporting that the current filtering functionality offered in the "select entitlements form" or "Default Entitlement View Form"  while adding new access to users or through change requests is confusing specially to none technical users. The current table options naming convention is not consistent with the naming used in the rest of the applications and the column options seem overwhelming to none technical users and there is currently no way to limit who can see which columns. An example, the both Applications, Rolesets and Directories are listed under listed under "Business Source Name". The column doesn't give a hint on what is the type of the source name eg: is it an application or a roleset? None technical users would try to filter for a column named roleset or application and wouldn't guess that they need to use Business Source Name. Another example, the table options screen would provide a hint for the source of the column as you can see in the screenshots, but once the column is select the table doesn't show the hint any more and thus, if the user is not familiar with the setup, they would need to guess or click on the column options to check. The same applies for the Access tab view under the Users menu.   Also exposing the full list of columns in the table options could be come too much for some none technical users. Would be nice to allow AveksaAdmin to control what is visible and to whom. ... View more

Hyper V / RSA manager and Hyper integration services.  I would like to backup the Hyper V Primary and perhaps Replica using Backup exec.  I tried and Backup exec complained with the following:   “The Hyper-V subsystem has reported that the Hyper-V Integration Services (HIS) inside the virtual machine do not match the version expected by the Hyper-V host.  This may lead to offline backups, update the Hyper-V Integration Services to ensure online backups can be performed whenever possible.”   When I check the Virtual machine inside SCVMM console it states version “3.1”  https://docs.microsoft.com/en-us/windows-server/virtualization/hyper-v/manage/manage-hyper-v-integration-services   ... View more

Legacy SecurID Products Product versions and EOPS dates are provided for reference only. Support is no longer available for these products. RSA Authentication Client Product Version EOPS Date Upgrade Path RSA Authentication Client 3.6 Jun-17 None RSA Authentication Client 3.5.5 Jun-13 3.6   SecurID® EAP Client for Microsoft Windows Product Version EOPS Date Upgrade Path SecurID EAP Client for Microsoft Windows 7.1 Dec-12 None SecurID EAP Client for Microsoft Windows 7.0 May-12 None ... View more