After an upgrade to RSA Authentication Manager 8.3.patch 1, unable to access Operations Console via IP address
Originally Published: 2018-07-13
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.3 patch 1 (8.3.0.1)
Issue
- Prior to the upgrade to RSA Authentication Manager 8.3 patch 1, the Operations Console could be accessed by using the IP address in the URL, such as https://192.168.60.6/oc.
- After the upgrade, the Operations Console is not accessible using the IP address, but can be accessed with the FQDN (https://am83.vcloud.local/operations-console).
Resolution
- Open SSH connection to the primary Authentication Manager server.
- Login with the rsaadmin user and password.
Note that during Quick Setup another user name may have been selected. Use that user name to login.
- Navigate to /opt/rsa/am/utils:
login as: rsaadmin Using keyboard-interactive authentication. Password:<enter operating system password> Last login: Wed Jun 20 05:24:51 2018 from jumphost.vcloud.local RSA Authentication Manager Installation Directory: /opt/rsa/am rsaadmin@am83p:~> cd /opt/rsa/am/utils
-
Type the command ./rsautil store -a add_config ims.trustedhost.whitelist.custom "<IP_address(es)_for_Authentication_Manager_primary>" GLOBAL STRING, where the IP address(es) are a quote encapsulated, comma-separated list of the IP addresses for the of the primary instance. For example:
rsaadmin@am83p:/opt/rsa/am/utils> ./rsautil store -a add_config ims.trustedhost.whitelist.custom "192.168.60.6, 192.168.41.8” GLOBAL STRING Please enter OC Administrator username: <enter Operations Console administrator user name> Please enter OC Administrator password: <enter Operations Console administrator user password> psql.bin:/tmp/7382af17-9d08-40b6-8879-da1cb0fd2fcf6845527152905396409.sql:108: NOTICE: Added the new configuration parameter "ims.trustedhost.whitelist.custom" with the value "192.168.60.6, 192.168.41.8" add_config ------------ (2 rows) rsaadmin@am83p:/opt/rsa/am/utils>
- Now restart the Authentication Manager services on the primary:
rsaadmin@am83p /opt/rsa/am/utils> cd /opt/rsa/am/server rsaadmin@am83p /opt/rsa/am/server> ./rsaserv restart all
- Access the Operations Console interface using the IP address of the server.
Related Articles
Verify an IP Address or Hostname 30Number of Views Unable to access RSA Authentication Manager Embedded Identity Router setup console 164Number of Views Update the Primary Instance Hostname and IP Address on a Replica Instance 193Number of Views Recover from an Incorrect IP Address Change 128Number of Views Unable to authenticate to Authentication Manager 8.x with a Check Point firewall in a clustered environment where a virtua… 169Number of Views
Trending Articles
Unable to login to RSA Authentication Manager Security Console as super admin Authentication Manager Administration Server with operations console service Fails to Start with "No config.xml Was Found"… Authentication Manager Security Console and Operations Console Inaccessible After Certificate Update RSA Authentication Manager Upgrade Process RSA SecurID Software Token Distribution to Android from RSA Authentication Manager 8.1
Don't see what you're looking for?