Unable to access RSA SecurID Access Identity Router Console following initial deploy
Originally Published: 2019-09-24
Article Number
Applies To
RSA Product/Service: Identity Router
Issue
httpd2-worker: apr_sockaddr_info_get() failed for linux-rfng
httpd2-worker: Could not reliably determine the server's fully qualified domain name, using 127.0.0.1 for ServerName
httpd2-worker: Could not reliably determine the server's fully qualified domain name, using 127.0.0.1 for ServerName
Cause
Workaround
- Redeploy the VM.
- Disconnect/disable both Network Interface Cards (NICs).
- Power on the VM.
- After boot completes, power down the VM again.
- Reconnect/enable the lowest numbered NIC.
- Power on the VM.
The administrator should now be able to login to IDR console with idradmin initial credentials and complete the initial IDR configuration.
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