All change requests are stalled or in open state in RSA Identity Governance and Lifecycle
Originally Published: 2019-01-25
Article Number
Applies To
RSA Version/Condition: 7.0.2
Issue
The first instance of this issue always starts with following error in WorkPoint.log.
2018-04-11 05:16:48,052 [default task-110] ERROR com.workpoint.services.impl.GenericServiceImpl - Exception occurred. org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is java.sql.SQLException: javax.resource.ResourceException: IJ000460: Error checking for a transaction at org.springframework.jdbc.datasource.DataSourceUtils.getConnection(DataSourceUtils.java:80) at com.workpoint.server.ConnectContext.getConnection(Unknown Source) at com.workpoint.server.ConnectContext.connect(Unknown Source) at com.workpoint.services.impl.GenericServiceImpl.A(Unknown Source) at com.workpoint.services.impl.GenericServiceImpl.createServerContextForUpdate(Unknown Source) at com.workpoint.services.impl.JobUpdateServiceImpl.insertJobMonitors(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:98) at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:266) at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:95) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy125.insertJobMonitors(Unknown Source) at com.workpoint.server.monitor.MonitorHelper.insertJobMonitor(Unknown Source) at com.workpoint.server.WPServerController.A(Unknown Source) at com.workpoint.server.WPServerController.checkDBLicense(Unknown Source)
Once this occurs, the WorkPoint log repeatedly logs following error.
2018-04-11 05:16:48,063 [default task-110] ERROR com.workpoint.services.impl.GenericServiceImpl - LicenseException occurred: The resource license for DSN WPDS could not be verified due to a database error. Please make sure the database connection is working properly. See the server log for error details. com.workpoint.common.exception.LicenseException: The resource license for DSN WPDS could not be verified due to a database error. Please make sure the database connection is working properly. See the server log for error details. at com.workpoint.server.WPServerController.A(Unknown Source) at com.workpoint.server.WPServerController.checkDBLicense(Unknown Source) at com.workpoint.server.ServerProperties.checkDBLicense(Unknown Source) at com.workpoint.services.impl.WorkItemServiceImpl.queryByID(Unknown Source) at com.workpoint.client.WorkItemEntry.queryByID(Unknown Source)
Cause
Resolution
7.02 P09 and higher
7.10 P02 and higher
Workaround
For other workaround, contact RSA Support.
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