Applying Authentication Manager 8.7 SP1 patch 1 can remove static routes needed to access the Authentication Manager server from the management network
3 years ago
Originally Published: 2023-09-05
Article Number
000068256
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.7 SP1 patch 1
Issue

Access to the Authentication Manager primary Security Console and Operations Console times out after updating to Authentication Manager 8.7 SP1 patch 1.

Cause
Applying Authentication Manager 8.7 SP1 patch 1 removed a custom static route that was needed  to access the Authentication Manager server from the management network.
Resolution
Customized routing could be overwritten during the patch process. Check to confirm that custom static routes remain in place and restore if needed.