RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 7.1 SP4
All authentications from an agent are failing.
The authentication activity log or real-time activity monitor, are reporting the following error codes:
AUTH_NODE_VERIFICATION 23005 2
NS_MISMATCH_SERVER_HAS_BUT_AGENT_DOESNT
Message id AUTH_NODE_VERIFICATION means "The agent's node secret stored on the server is not the node secret used to encrypt the packet."
The result NS_MISMATCH_SERVER_HAS_BUT_AGENT_DOESNT means "Node secret mismatch: cleared on agent but not on server". You should get this additional information if your search for the corresponding record (same date/time and agent IP address) in the authentication activity log.
These codes confirm that this particular authentication request did get through from the agent to the RSA Authentication Manager server or appliance, however the authentication failed due to the node secret issue.
Clear the node secret for this agent on the RSA Authentication Manager server or appliance.
For instructions to clear the node secret for an agent, login to the RSA Security Console then from the Home tab click "All Help Topics" to navigate to RSA Security Console Help > Authentication Agents > Manage the Node Secret .
Related Articles
Rule doesnt kick off after unification using RSA Identity Governance and Lifecycle 33Number of Views Schedule Reports doesn't show at a location it mean to be 25Number of Views The number of RSA Via Lifecycle and Governance reviewers in an email list does not match the setting for the "Max Recipien… 54Number of Views RSA Authentication agent for web not allowing voice mails to be sent to OWA user when enabled 25Number of Views Wireless connection fails to authenticate the client in RSA ACE/Agent 5.6 for Windows 59Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.7 SP2 Setup and Configuration Guide How to Download OTP Token Seed Files from myRSA Download RSA SecurID Access Cloud User Event audit logs using Cloud Administration REST API CLU How to factory reset an RSA Authentication Manager 8.x hardware appliance without a factory reset button from the Operatio…