Auto generated revocation requests Stuck in Fulfillment Phase with AFX errors in connector logs If any Change Item rejected within the first request in RSA Governance & Lifecycle
Article Number
Applies To
This is a known issue in the following versions.
- RSA Governance & Lifecycle 7.5.2
Issue
- As per the below screenshot, First CR adding the user into 2 groups (1 item was rejected)
- Second CR is automatically generated to remove users from those 2 groups in the revocation date
- The previously accepted item will be verified normally
- The rejected item will stuck in pending verification state with the below error in esb.AFX-CONN-NAME.log
2023-07-25 14:14:37.465 [ERROR] org.mule.transport.ldapx.LdapxConnector:337 - Error: LDAPException: Unwilling To Perform (53) Unwilling To Perform
LDAPException: Server Message: 00000561: SvcErr: DSID-031A1248, problem 5003 (WILL_NOT_PERFORM), data 0
LDAPException: Matched DN:
2023-07-25 14:14:37.468 [ERROR] org.mule.exception.DefaultMessagingExceptionStrategy:337 -
********************************************************************************
Message : Failed to route event via endpoint: DefaultOutboundEndpoint{endpointUri=ldapx://Active_DirectoryConnector.LDAP, connector=LdapxConnector
{
name=Active_DirectoryConnector.LDAP.connector
lifecycle=start
this=5508239a
numberOfConcurrentTransactedReceivers=4
createMultipleTransactedReceivers=true
connected=true
supportedProtocols=[ldapx]
serviceOverrides=<none>
}
, name='endpoint.ldapx.Active.DirectoryConnector.LDAP', mep=REQUEST_RESPONSE, properties={}, transactionConfig=Transaction{factory=null, action=INDIFFERENT, timeout=0}, deleteUnacceptedMessages=false, initialState=started, responseTimeout=10000, endpointEncoding=UTF-8, disableTransportTransformer=false}. Message payload is of type: LDAPModifyRequest
Code : MULE_ERROR-42999
--------------------------------------------------------------------------------
Exception stack is:
1. Unwilling To Perform (com.novell.ldap.LDAPException)
com.novell.ldap.LDAPResponse:-1 (null)
2. Failed to route event via endpoint: DefaultOutboundEndpoint{endpointUri=ldapx://Active_DirectoryConnector.LDAP, connector=LdapxConnector
{
name=Active_DirectoryConnector.LDAP.connector
lifecycle=start
this=5508239a
numberOfConcurrentTransactedReceivers=4
createMultipleTransactedReceivers=true
connected=true
supportedProtocols=[ldapx]
serviceOverrides=<none>
}
, name='endpoint.ldapx.Active.DirectoryConnector.LDAP', mep=REQUEST_RESPONSE, properties={}, transactionConfig=Transaction{factory=null, action=INDIFFERENT, timeout=0}, deleteUnacceptedMessages=false, initialState=started, responseTimeout=10000, endpointEncoding=UTF-8, disableTransportTransformer=false}. Message payload is of type: LDAPModifyRequest (org.mule.api.transport.DispatchException)
org.mule.transport.AbstractMessageDispatcher:117 (http://www.mulesoft.org/docs/site/current3/apidocs/org/mule/api/transport/DispatchException.html)
--------------------------------------------------------------------------------
Root Exception stack trace:
LDAPException: Unwilling To Perform (53) Unwilling To Perform
LDAPException: Server Message: 00000561: SvcErr: DSID-031A1248, problem 5003 (WILL_NOT_PERFORM), data 0
LDAPException: Matched DN:
at com.novell.ldap.LDAPResponse.getResultException(Unknown Source)
at com.novell.ldap.LDAPResponse.chkResultCode(Unknown Source)
at com.novell.ldap.LDAPConnection.chkResultCode(Unknown Source)
+ 3 more (set debug level logging or '-Dmule.verbose.exceptions=true' for everything)
********************************************************************************
Cause
Resolution
- SecurID Governance & Lifecycle 7.5.2 P08
Related Articles
Rejected Fulfillment Request Leaves Automatically Created Revocation Request Active in RSA Governance & Lifecycle 1Number of Views Change requests generated from rule type "Role Missing entitlements" remain in pending verification status in RSA Identity… 282Number of Views Change Requests stuck in the AFX Fulfillment Handler Workflow Node and Workflows Stalled in RSA Identity Governance & Life… 1.05KNumber of Views Review escalation workflows sometimes do not trigger in RSA Identity Governance & Lifecycle 93Number of Views How to adjust the Access Fulfillment Express (AFX) test connector capabilities timeout value in RSA Identity Governance & … 108Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) Download RSA SecurID Access Cloud Administration audit logs using Cloud Administration REST API CLU Cloud Administration User Event Log API RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?