Question: Can unmapped (also known as orphan) events be converted to mapped events
Originally Published: 2015-08-31
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2
Platform: Windows
Platform (Other): null
O/S Version: 2008 Server R2 x64
Product Name: null
Product Description: null
Issue
These events are also know as un-mapped events.
It is not possible to map, the events and create an incident. The best option is to delete the orphan events by running a purge from the EM UI.
Resolution
Prerequisites
Check with DBA to make sure there is sufficient space for the transaction log
Start with small time window. (example last 5 days)
- EM UI -> Admin -> Support -> Settings -> Purge Incidents and Events
- Select Events radio box
- Purge Options: check Unmapped Events
- Date range,
- Rest of options based on policy, content blade, etc,
- Click Start Purge
Related Articles
RSA® Authentication Manager 8.6 Known Issues Number of Views RSA Authentication Manager 8.7 Patch 3 Readme Number of Views RSA® Authentication Manager 8.7 SP1 Known Issues Number of Views SecurID® Authentication Manager 8.7 Known Issues Number of Views ACS exception that occurs when signing is used along with POST and Redirect bindings Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Authentication Manager Security Console and Operations Console Inaccessible After Certificate Update How to Forward RSA Authentication Manager 8.4 or Later Logs to Multiple Syslog Servers Using rsyslog RSA Authentication Manager 8.9 Patches and Hotfixes Readme RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
