Cannot create token file error and unable to distribute RSA SecurID software token using any profile for RSA Authentication Manager 8.2 and higher
2 months ago
Originally Published: 2020-04-27
Article Number
000044952
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
 
Issue
  • Unable to distribute any RSA SecurID software token to any user, using any profile.
  • Receiving the following error in the Security Console:
Cannot create token file.
 
User-added image
Cause
The error is thrown when memory is fully utilized on the RSA Authentication Manager. With memory not available, it is impossible to perform any new administrative activity, like distributing the token. The following error messages are seen in the logs:
  • In the /opt/rsa/am/server/logs/imsConsoleTrace.log:
[[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'], (EJBRemoteTargetBase.java:187), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <SERVER_HOSTNAME>,,,,Exception during command execution. com.rsa.command.AuditedLocalizableSystemException: COMMAND_EXECUTION_UNEXPECTED_ERROR
Caused by: com.rsa.common.UnexpectedDataStoreException: org.postgresql.util.PSQLException: No value specified for parameter 3. Caused by: org.postgresql.util.PSQLException: No value specified for parameter 3.
at org.postgresql.core.v3.SimpleParameterList.checkAllParametersSet(SimpleParameterList.java:178)
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:246)
at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:500)
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:388)
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeQuery(AbstractJdbc2Statement.java:273)
 
  • In the /opt/rsa/am/server/logs/biztier.log:
####<Apr 19, 2020 11:05:01 PM IST> <Critical> <EmbeddedLDAP> <HOSTNAME> <biztier> <[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1587333901189> <BEA-000000> <java.io.FileNotFoundException: /opt/rsa/am/server/servers/biztier/data/ldap/ldapfiles/EmbeddedLDAP.index (Too many open files)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(FileInputStream.java:146) at java.io.FileInputStream.<init>(FileInputStream.java:101)
at com.octetstring.vde.backend.standard.BackupTask.writeFile(BackupTask.java:86)
at com.octetstring.vde.backend.standard.BackupTask.runTask(BackupTask.java:60)
at com.octetstring.vde.util.TimedActivityThread.runOnDemand(TimedActivityThread.java:76)
at weblogic.ldap.EmbeddedLDAP$EmbeddedLDAPTimedActivity.timerExpired(EmbeddedLDAP.java:1165)
at weblogic.timers.internal.TimerImpl.run(TimerImpl.java:304)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:553)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311) at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)
Resolution
To resolve the memory error,
  • Reboot the primary RSA Authentication Manager server.
  • Increase the memory on the RSA Authentication Manager server.

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