Citrix Netscaler Version 11 device is not able to process NEW PIN post migration from RSA Authentication Manager 7.1 to AM 8.1
Originally Published: 2016-05-26
Article Number
Applies To
RSA Product/Service Type: RSA Authentication Manager
RSA Version/Condition: 8.1 Service Pack 1
Platform: SUSE Enterprise Linux
O/S Version: 11 Service Pack 3
Product Description: SecurID Appliance
Issue
2. Users unable to SET PIN
2. Authentication Activity monitor logs the below message under the reason column
"passcode accepted, new pin required"3. But the agent will not accept the new pin and Citrix Netscaler fails with error "Invalid Credentials"
4. Authentications work fine from Citrix for users who have PIN SET from the Self service console of RSA AM 8.1
Resolution
2. Post restart of the server, users with tokens in New Pin Mode can Set Pin from Citrix Netscaler 11
Notes
| Telephone | For urgent issues use the telephone numbers listed here |
| For non-urgent issues email to support@rsa.com | |
| Case Management | For Case Management use RSA Online (requires access to RSA SecurCare Online) |
Related Articles
Check Point on Nokia appliances not able to authenticate users with RSA SecurID Number of Views Not able to click on Member/Entitlements/Analytics tabs of a role in role review in RSA Identity Governance & Lifecycle Number of Views Not being able to access the database after upgrade Number of Views How to troubleshoot NTP error Critical Event Notification - Not able to sync time error with RSA Authentication Manager 8.… Number of Views NIC EA Startup resource is not able to be brought online Number of Views
Trending Articles
RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide How to download and install the AFX Server Archive in RSA Identity Governance & Lifecycle The Template ({Connector Template Name}) has missing file content error when creating AFX Connectors in RSA Identity Gover… Downloading RSA Authentication Manager license files or RSA Software token seed records Troubleshooting RSA MFA Agent for Microsoft Windows
Don't see what you're looking for?
