Duplicate Local Entitlements may occur when Provisioning Local Entitlements through Manual Activities in RSA Identity Governance & Lifecycle
Originally Published: 2020-06-02
Last Modified: 2023-10-06
Article Number
Applies To
RSA Version/Condition: 7.1.0, 7.1.1, 7.2.0
Issue
This scenario can happen in the following situation:
Add a local entitlement to a user. The change request waits for the manual activity to be completed before completing the request. Meanwhile create a second identical request that requests the same local entitlement be added to the same user. Now there are two change requests requesting the same access. Complete the manual activity for one of the requests. Both requests are completed and the local entitlement is added twice to the same user.
Cause
Resolution
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