Changes to the Manual Fulfillment Node in an AFX Fulfillment Workflow are unable to be saved in RSA Identity Governance & Lifecycle
Originally Published: 2018-09-05
Last Modified: 2022-06-20
Article Number
Applies To
RSA Version/Condition: 7.0.2 P06, 7.1.0 P01
Issue
In addition, if you edit the workflow in the Workflow Editor and select the Manual Fulfillment node for editing, the editor no longer displays any information about the workflow correctly.
- The Save, Refresh, Print Model, and Rollback menu options are disabled and the workflow cannot be saved.
- The Properties menu for all other nodes will display incorrectly.
- The Activity Node Properties panel on the right side cannot be expanded or collapsed.
Cause
- RSA Identity Governance & Lifecycle 7.0.2 P06
- RSA Identity Governance & Lifecycle 7.1.0 P01
Resolution
- RSA Identity Governance & Lifecycle 7.0.2 P08
- RSA Identity Governance & Lifecycle 7.1.0 P02
Workaround
You will not be able to save the workflow if you attempt to edit the Manual Fulfillment node directly, but you can work around this by using the multiple select option of the Workflow editor.
- Open the Default AFX Manual Fulfillment Subprocess workflow in the Workflow editor. In the user interface go to Requests > Workflows > Fulfillment tab {name of workflow}.
Be careful not to click directly on the Manual Fulfillment node.
- Left mouse click on the background to enable the multiple selection tool and draw a box around both the Manual Fulfillment node and the Stop node, so that the transition lines are also selected.
- Press the Delete button on your keyboard to delete the selected objects including the Manual Fulfillment node.
- Select Yes to confirm you want to delete all selected nodes and transitions.
- Add a new Manual Fulfillment node and define the new transition elements.
- Save the new workflow.
