ESA Alerts Summary Page Does Not Show Stats

3 years ago

Originally Published: 2015-01-06

Article Number

000050049

Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: SA Event Stream Analysis
RSA Version/Condition: 10.4.0.2
Platform: CentOS
Platform (Other): null
O/S Version: 6
Product Name: null
Product Description: null

Issue

ESA Summary page is not showing in stats. The UI graphics spin and spin.

Cause

This is caused by the ESA Alerts database growing too large. ESA databases of 5 gig or more create performance issues.

Resolution

To fix this issue, we need to reduce the size of the ESA alerts database.

First, we need to check the size of the ESA alerts database.

# ls -lh /opt/rsa/database/tokumx/esa_alert*

If this is over 5 gigs, we need to reduce the size.

Unfortunately, there is no size reduction available in the Mongo database.
We need to re-create the database to accomplish this.

The following steps can be done to accomplish this.

# service rsa-esa stop

delete all unneeded alerts from the database to make the recordset smaller

export the remaining esa alert data using the mongodump command:

# mongodump -vvvv -d esa -c alert -u esa -p esa -o /root/db

Check to see if the dump is created
#ls -ltr /root/db

if you have data in other databases that you need to preserve (im, datascience), repeat the command changing the -d, -c, -u, -p with appropriate values

stop puppet
# service puppet stop

stop tokumx
#service tokumx stop

Backup the old database

# mv /opt/rsa/database /opt/rsa/database.old

Backup the tokumx conf file
#mv /etc/tokumx.conf /etc/tokumx.bak

Move the tokumx orig file to conf file
#mv /etc/tokumx.conf.orig /etc/tokumx

Get the correct version of the rsa-esa rpm
#rpm -qa|grep esa

Uninstall the rpm
#rpm -e rsa-esa-server-10.4.x.x.1421-5.x86_64

Reinstall rsa-esa rpm (it will recreate the databases)
#rpm -ivh rsa-esa-server-10.4.0.0.1421-5.x86_64.rpm
or
#yum install rsa-esa

Import back your alerts.

#mongorestore -vvvv -u esa -p esa -d esa --noLoader /root/db/esa

repeat for other databases if needed
start rsa-esa
# service rsa-esa start
start puppet
# service puppet start

Now, go back to the UI, the alerts should now show.

To prevent the database from getting too large, go to explorer view on ESA box
(Alert / Storage / Maintenance)
Change enable to true
Datbase Disk Usage Limit in MB 3000

This will make ESA roll over after 3 gigs is reached.

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