Email is sending multiple variables for variable ${PreviousNode_completedBy_meu} when more than one user included under Approval Node in RSA Governance & Lifecycle
Last Modified: 2023-10-06
Article Number
000068118
Applies To

This is a known issue in the following versions.

  • RSA Governance & Lifecycle 7.2.x
  • RSA Governance & Lifecycle 7.5.0
  • SecurID Governance & Lifecycle 7.5.2
Issue
If more than one user is included under the Approval Node in RSA Governance & Lifecycle, any variable under ${PreviousNode_completedBy_meu} will incorrectly be listed multiple times in the email body,

As per the below screenshot, we will include 3 users under the Approval Node:

image.png
  • And we will use the below default mail template on send email node,

image.png


Configured variable ${PreviousNode_completedBy_meu_fullName} is repeated three times in the Email Body as we included three users under the Approval Node.

image.png

Depending on the number of users added under the approval node, The email Body will include any variable related to ${PreviousNode_completedBy_meu} repeated multiple times as the number of configured users.
 
Cause
When Multiple users are configured under the Resources section in approval WF the workflow incorrectly iterated through all the configured users(Work items) and printed the Approver details who Rejected the CR in each iteration.
 
Resolution
This issue is resolved in the following versions where the contents of the variable is now only expanded once. 
 
  • RSA Identity Governance & Lifecycle 7.2.1 P12
  • RSA Identity Governance & Lifecycle 7.5.0 P08
  • SecurID Governance & Lifecycle 7.5.2 P04
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