Frequently Asked Questions for the Admin MFA Trial
Originally Published: 2020-02-17
| Question | Answer |
|---|---|
| I’ve requested my free trial. Where do I get my sign-in credentials? | You will receive an email from RSA SecurID Access Admin MFA Trial with the information you need to sign into the Cloud Administration Console and the RSA SecurID Access Application Portal. |
| I forgot my credentials to sign into the Cloud Administration Console. |
Call 1-800-995-5095 and option 1 (Sales) to have your account reset. |
| I forgot the credentials for a user. |
|
| I am not sure how to register a device or download the RSA SecurID Authenticate app. | Follow the instructions in My Page to download the app and register a device. See Register Your Device. |
| A user lost or broke a registered device and needs to complete device registration again. | In the Cloud Administration Console, delete the user's device. For instructions, see Manage Users for the Cloud Authentication Service. |
| I want to run a report to see which users have a registered device. | In the Cloud Administration Console, generate the All Synchronized Users report. For instructions, see Run User Reports. |
| How many users can I test with? | In addition to the demo users, you can add 6 of your own users if you are using the demo identity source. |
| How do I add additional administrators? |
See Add Administrators for the Cloud Administration Console. |
| How long is my trial good for? |
This trial is valid for 14 days after registration. You will receive an email before your trial expires with options if you want to extend it. If you want to keep using the trial, you must register again. You also must remove the previous account from your RSA SecurID Authenticate app with a simple swipe to delete and then re-register your device just as you did previously. |
| What LDAP user attributes are synchronized to the Cloud Authentication Service? |
You can see these attributes in the Cloud Administration Console.
|
We want your feedback! Tell us what you think of this page.
Previous Topic: Set Up Your Trial Environment
Next Topic: Support and Service
Related Articles
How to modify security questions for the RSA Authentication Manager Self-Service Console Number of Views Questions on the security of offline authentication data in the RSA SecurID Authentication Agent for Microsoft Windows Number of Views RSA Customer Frequently Asked Questions FAQs: Kaseya VSA Advisory Number of Views Clear Security Question Answers in the User Dashboard Number of Views Configure password and security questions chained login for RSA Authentication Manager Prime Kit Self-Service Portal (SSP) Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA SecurID software token .sdtid file fails to import into RSA SecurID Software Token 5.0 for Windows RSA Authentication Manager 8.9 Patches and Hotfixes Readme Download RSA SecurID Access Cloud User Event audit logs using Cloud Administration REST API CLU RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
