Fulfillment Workflow gets canceled and change request goes to rejected state in RSA Governance & Lifecycle
Article Number
Applies To
- RSA Governance & Lifecycle 8.0
Issue
Cause
In the scenario where an old termination date for a user is collected, the rule triggers a change request configured to execute after the collection.
The change request will be rejected because it attempts to grant an entitlement to a user who has already been terminated as per the recorded termination date.
Entitlements cannot be added to a terminated user; therefore, the change request will be rejected and the fulfillment workflow will be canceled.
Resolution
Provide future date for termination and then collect then run the rule to create the change request to add the entitlement.
Reason of CR cancellation: Entitlement can not be added to terminated user
Related Articles
Does the folder that is going to be encrypted by FSM have to have specific permission set on it? Number of Views How to disable SecurID Tokens before they go into Next Token Mode Number of Views Menu bar goes missing in the RSA Identity Governance & Lifecycle user interface when switching URLs Number of Views Error when going into the Event Viewer Number of Views All endpoint agents' status went to error with “Certificate Renewal Pending” in RSA DLP Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Release Notes for RSA Authentication Manager 8.8 RSA Authentication Manager 8.9 Release Notes (January 2026) Deploying RSA Authenticator 6.2.2 for Windows Using DISM RSA MFA Agent 2.4 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
