How can I change the On-Demand Authentication (ODA) PIN for my RSA Community account?

2 years ago

Originally Published: 2018-07-14

Article Number

000044363

Applies To

This article applies to all RSA Community users, including customers, partners, and employees.

Issue

I want to change my On-Demand Authentication (ODA) PIN to be something that is easier for me to remember.

Resolution

You can easily update your On-Demand Authentication (ODA) PIN within the RSA Self-Service Console by performing the steps below.

Navigate to the RSA Self-Service Console here: https://community.rsa.com/selfservice
Enter the email address associated with your account in the User ID field and press Enter or click OK.
Select Password as the Authentication Method and then click the Log On button.
Enter your password and press Enter or click the Log On button.
Once logged in to the RSA Self-Service Console, click on the change PIN hyperlink under the On-Demand Authentication section.
Enter your current PIN and then enter the new PIN you wish to use in the following two fields, then click the OK button.
If the operation was successful you will see a green banner displayed when returned to the RSA Self-Service Console landing page.

If you experience any issues with the steps above, please contact RSA Customer Support by submitting the form at https://community.rsa.com/communityhelp.

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