How can I set up On-Demand Authentication (ODA) for my RSA Community account?
a year ago
Originally Published: 2018-03-01
Article Number
000054960
Applies To
This article applies to all RSA Community users, including customers, partners, and employees.
Issue
I configured security questions as my step-up authentication method but would also like to configure On-Demand Authentication (ODA) as an alternate method for my RSA Community account.
Resolution
Follow the steps below to configure your On-Demand Authentication (ODA) settings for the first time.
  1. Navigate to the RSA Self-Service Console here:  https://community.rsa.com/selfservice
     
  2. Log in with your RSA Community User ID, which for most users is their email address.
     
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  3. Select Password as your authentication method and click the Log On button.
     
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  4. Enter the password for your RSA Community account and click the Log On button.
     
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  5. You will then be prompted to set up your On-Demand Authentication (ODA) settings, which includes providing your mobile phone number and setting up a PIN.  Click the Save button when finished.
     
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  6. After setting up your ODA settings you will see a green confirmation message at the top of the RSA Self-Service Console, as shown below.
     
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You may also receive an email notification similar to the example below to verify that your On-Demand Authentication (ODA) settings have been configured.

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Notes
For instructions on changing your PIN after the On-Demand Authentication (ODA) settings have been configured, refer to the following knowledge base article:  How do I reset the On-Demand Authentication (ODA) PIN for my RSA Community account?