How to find your Customer ID (Site ID) within the myRSA website
Originally Published: 2020-05-22
Article Number
Applies To
Resolution
- Open your web browser and navigate to the myRSA portal. (https://my.rsa.com/)
- Login using your RSA Link credentials.
- Your Customer ID for your default site is displayed as the numeric value at the end of the visible entry in the Site Selection field, as shown below.
- Hovering over that field and clicking the down arrow will display your other sites and their associated IDs in the even that you are looking for the ID of an alternative site.
Notes
Alternatively, if you are able to access the myRSA portal but see an error stating No Records Found then this indicates that you did not validate yourself as a customer when you registered for an RSA Link account and will need to re-register using the same email address to update your account status.
If you still experience issues logging in and/or viewing your information within the myRSA portal, submit the form at https://community.rsa.com/contact and the RSA Support team will assist as needed.
