Identity Confirmation questions not displayed for RSA Via Lifecycle & Governance while using external password reset
Originally Published: 2015-12-09
Article Number
Applies To
Issue
Hover to Requests >Password Management > Settings > Identity Confirmation
It would seem that Identity Confirmation attributes would be displayed while performing external password reset once the Identity Confirmation is turned On and Identity attributes are set. However this is not the default product behavior.
Identity Confirmation attributes will be displayed if the Challenge questions and answers are not enrolled by the user.
If the Challenge questions and answers are enrolled ,secondary attributes will not be displayed irrespective of whether IDENTIFY ATTRIBUTE CONFIRMATION setting is ON/OFF
Resolution
CASE 1:
USER ENROLLED CHALLENGE QUESTIONS and ANSWERS : Not Enrolled
IDENTITY CONFIRMATION (Attributes configured) : On
Expected Result:
Page 1 - User name + Primary attributes (optional)
Page 2 - Secondary identity attributes.
Page 3 - Reset Password
TEST 1:
1.User John Ataya has not enrolled his Challenge questions.
2.Now when he tries to reset the password externally
3.You can see the Identity Confirmation attributes being requested
CASE 2:
USER ENROLLED CHALLENGE QUESTIONS and ANSWERS : Enrolled
IDENTITY CONFIRMATION : On
Expected Result:
Page 1 - Username + Primary attributes (optional)
Page 2 - Challenge questions
Page 3 - Reset Password
TEST 2:
1.Now user John Ataya enrolls his Challenge questions(Home -> Manage Access -> My Passwords -> View -> Challenge Questions
2.Now when he tries to reset the password
3.You can see the Identity Confirmation attributes not being displayed.
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